Return Policy
Last updated:
Return Eligibility
Items may be returned within 14 days of delivery, provided they are in their original condition and packaging. Customized or personalized items are not eligible for return unless there is a defect or error on our part.
Return Process
To initiate a return, please contact us at callback@thunmarevexralor.world or +1 (312) 284-8106 with your order details. We will provide you with return instructions and a return authorization number.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping method for returns.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized decor pieces
- Items used or damaged by the customer
- Items returned after the 14-day period
Contact Us
If you have questions about our Return Policy, please contact us at callback@thunmarevexralor.world or +1 (312) 284-8106.